Important Documents

Below are important documents that are downloadable and sets out a range of essential information about every product or service we offer from reCIPHER.

Acceptable Usage Policy

ACMA – International Mobile Roaming Fact Sheet

Appointment of Advocate or Authorised Representative

Billing Information

Change of Ownership

Complaints Handling Policy

Direct Debit Authorisation

Direct Debit Request Service Agreement

Disclosure Page

Fair Use Policy

Financial Hardship Policy

Key Fact Sheet: NBN Services

Mobile Coverage Maps

Mobile Usage Charges

NBN Speed Explained

Standard Form of Agreement

Standard Form of Agreement: Mobile

Scamwatch

Hardware Guides

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