Microsoft Teams & 3CX
How the 3CX and Teams Integration works for you
Our 3CX and Microsoft Teams integration helps you reduce the friction involved in keeping your business connected, allowing for a seamless calling experience from any mobile phone, tablet, or computer connected to an IP address. The 3CX and Microsoft Teams phone system integration is a cost-effective alternative to Office 365’s more expensive calling plans, with the added advantages of increased functionality and usability.
Microsoft Teams is a business communication platform that facilitates video conferencing, secure sharing of files and integration with other useful Microsoft programs, however it is limited in that it does not allow users to make or receive external phone calls. When integrated with 3CX, a world leader in hosted, cloud-based PBX software, we are able to connect SIP trunks to the Teams application, thus allowing for external phone calls as well as a range of other benefits which are outlined below.
Benefits for your business
Businesses will benefit from 3CX’s call centre specific features such as call queues, advanced reporting, website live chat, Facebook messenger integration, and more, whilst administrators will enjoy this integration’s omnichannel PBX, which presents a far more user-friendly and easily configured interface.
Our 3CX and Microsoft Teams phone system integration is the ideal business productivity tool to allow your staff to collaborate both effectively and efficiently.
This integration allows your business to enjoy:
- A wider and richer set of PBX features than are available on Microsoft Teams alone
- An integrated call centre solution with advanced reporting capabilities
- Reduced time spent on administrative duties and more space for productivity
- A simpler and more user friendly configuration without the need for an SBC
- Streamlined user configuration with Microsoft 365
- The ability to easily streamline your data across applications
- One number across all your devices no matter where you are
Key features
With the 3CX Microsoft Teams phone system integration you can dial externally via 3CX SIP trunks and forgo the need for costly domestic or international calling plans. You can easily start and stop call recordings on the go or elevate your audio call to a video call, and you have access with any IP phone, tablet, or laptop device; no need for a Teams-compatible handset.
This integration allows your business to enjoy:
- High quality video conferencing capabilities
- Simple synchronisation of contacts across applications and devices
- Seamless work integration across 3CX and Microsoft 365 applications
- Advanced call reporting
- Easy synchronisation of calendar statuses between Outlook and 3CX phone systems
- Pop-ups and notifications for incoming and scheduled calls
- Use of Word, Excel, and PowerPoint within calls and meetings
- 3CX Windows Desktop App and Click2Call functionality
